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red lights FAQ

Which version of the Red Light do you have? Version AVersion B

When will my Budweiser Red Light start lighting up again?

A: The Budweiser Red Light will start lighting up again when the regular season officially begins on October 8th. It will not light up for goals scored during the preseason.

Wi-Fi Connection

Q: I can’t connect my Budweiser Red Light to WIFI

A: Before launching the Budweiser Red Light App, set your smartphone’s screen brightness to maximum.

Your phone must be connected to the WIFI network you are trying to connect your device to. These features can both be found in the Settings icon of your iPhone™ or Android™.

You must enter your WIFI network and password correctly in the App. The password is case sensitive.

Make sure your smartphone’s screen is in direct contact with the light sensor (light) on the electric imp card.

Note: The device will not connect to a network that requires secondary security such as a user name and password entered in Internet Explorer.

Q: How do I check to see if my WIFI is working on my phone?

A: In step 2 of 4 in the Budweiser Red Lights App (WIFI Settings), your network should automatically show up in the list if your phone’s WIFI is successfully connected to the desired network. You might still need to re-enter the network password, even if your phone is already connected to that network.

Q: Can I use a friend’s phone to connect my Budweiser Red Light to WIFI?

A: Yes you can, just make sure that they have the Budweiser Red Lights App and are connected to the WIFI network that you wish to connect your light to. You should also make sure that you enter your email address in the App sign up, just in case you need to get support from us. Your email address is our way of uniquely identifying you and your Budweiser Red Light. Once your Red Light is successfully installed, you do not need to have your friend’s phone available unless you wish to update your cities or change your WIFI settings.

Q: I have taken my Budweiser Red Light to a friend’s place and now it's not working. What should I do?

A: If you are trying to connect your Budweiser Red Light to a new WIFI network, you will need to go through the set up process in the Budweiser Red Lights App in order to connect your device to the new WIFI network.

Make sure your phone is connected to the WIFI network you are trying to connect the device to.

Make sure you enter the right WIFI password when you are prompted in the app.

Note: The device will not connect to a network that requires both a user name and password.

Q: My WI-FI connection drops after goal alerts

A: This could mean it’s time to replace the batteries in your device. The strength of the batteries diminishes over time, so after a while they might not have the power to run the unit for more than one or two seconds at a time.

If you hear a clicking noise when you manually attempt to trigger your light, it is time to replace your batteries.

IMP Card

Q: What do the different colours in the light on the electric imp™ card mean?

A: The light on the electric imp card is coded to let you know what the electric imp card is doing.

If your electric imp card or WiFi light sensor has a flashing red light, you are not connected to a WIFI network. In this case you will not receive goal alerts and will need to connect your device to your WiFi network using the Budweiser Red Lights App.

If your electric imp card is flashing red and orange, that means your device is trying to connect to a WIFI network. While this is happening you will not receive goal alerts.

If your electric imp card has a flashing green light, your device is connected to WIFI. In this case you should be receiving goal alerts.

If your electric imp card has a solid green light, your Red Light is running a firmware upgrade. In this case, do not turn your device off. Leave it for five minutes before attempting to reprogram your device by going through the set up.

If there is no indicator light on your electric imp card, it may mean your device is in power saving mode. There does not need to be a green light on the electric imp card for you to receive goal alerts but if you want to be sure you never miss a goal, remove the electric imp card fully from the device and reinsert it. If the light on your electric imp card flashes red, yellow, and then green, your Budweiser Red Light should receive goal alerts.

App

Q: What do I search for in the App Store™ or the Google Play™ Store App?

A: The English app can be found by searching for ‘Budweiser Red Lights’ or for French search for ‘Lumières de but’

Q: Do I need to select one city, or can I select multiple cities?

A: You can select as many cities as you like from the list provided. If you sign up for all thirty cities, keep in mind that you will get ‘five minutes to game time’ warnings for all games you are subscribed to, if you have selected the five minute warnings option. You will also get a goal alert for every goal scored while your selected cities are playing.

Q: If I select multiple cities and both are playing at the same time will the Budweiser Red Light device go off for both cities?

A: Yes.

Q: How do I add or change cities after the initial setup?

A: You can do this by selecting the cities you wish to follow on the ‘Your Red Light’ screen on the App. Simply select the cities and press ‘Update’. If you do not see this screen in your App you will need to go through the set up process from the beginning using the Budweiser Red Lights App to add or change cities.

Batteries

Q: Can I replace my batteries?

A: Yes. Just take off the baseplate with a small Phillips screwdriver or a 2.5mm Allen Key, take out the four D batteries, and replace them with new ones.

You might need to adjust the batteries to make sure the springs are centred on the negative end of the battery.

Please be careful when screwing the base plate back in to avoid pinching the wires or battery pack

Q: How long will the batteries in the Budweiser Red Light last?

A: It depends on how active the device is during the season. If you are subscribed to all thirty cities, we expect your device to last a whole season. With a small number of cities selected, you should expect to get up to two seasons from your current batteries.

Red Light / Horn

Q: Is there a way to program the Budweiser Red Light to light up without sound, or to make sound without lighting up?

A: Yes. To get it to light up without sound just turn the volume dial on the light down to its minimum. You can test the volume by pushing the red test button on the back of the device.

Unfortunately you can’t have it make sound without lighting up.

Q: I have pushed the test button but it’s not making a sound. What do I do next?

A: Check the volume control position. You can test the volume by pushing the red test button on the back. If your volume is full and you are still not getting sound, please contact the Budweiser Red Light Help Desk at 1-855-BUD-RED1.

Q: Do I need to have my Budweiser Red Light turned on all the time?

A: No, you can turn your device off at any time by turning the volume dial all the way down until you feel it click.

Note: Your Budweiser Red Light needs to be on if you want to receive ‘five minutes to game time’ warnings and goal alerts. You can check that your device is on by pushing the red test button on the back.

If you do turn it off, then back on, the Budweiser Red Lights App will remember your WIFI network and will reconnect automatically.

Q: The horn and light on the device are not working, how do I fix this?

A: Check to see if the light on the electric imp card is flashing green to make sure your device hasn’t gone to sleep.

If the electric imp card isn’t flashing, then power the Budweiser Red Light off. Wait for 30 seconds and then turn the light on again. If this still doesn’t work, remove your electric imp card fully and reinsert it. You must sync your electric imp card while it is flashing in order to successfully sync your Red Light to your WIFI network. If you are still having difficulty, you can contact the Budweiser Red Light Help Desk at 1-855-BUD-RED1.

Mobile Devices

Q: Is an iOS™ or Android™ operating system necessary to configure the WIFI?

A: Yes, these are the only operating systems that are compatible.

*The Budweiser Red Lights app may not work on some Andriod devices due to handset limitations, operating system and other software on your phone. For further information, contact us here.

Q: Why is my WIFI connection failing with my Android mobile device?

A: Your Android device should be running Android v2.3 or higher. You might also want to reboot your Android device before attempting connection.

Q: Why do I have WIFI connection issues with my Android™ device but not with my iOS™ device?

A: iOS devices prioritize stable frame rate which makes WIFI connection very reliable.

Android vendors vary on how important they consider consistent frame rate to be, therefore WIFI connections with behave differently with different Android devices.

Q: Will the Budweiser Red Light increase any charges on my phone or internet bills?

A: It shouldn’t, but we suggest you check with your service provider to understand what your plan covers.

When will my Budweiser Red Light start lighting up again?

A: The Budweiser Red Light will start lighting up again when the regular season officially begins on October 8th. It will not light up for goals scored during the preseason.

Wi-Fi Connection

Q: I can’t connect my Budweiser Red Light to WIFI

A: Before launching the Budweiser Red Light App, set your smartphone’s screen brightness to maximum.

Your phone must be connected to the WIFI network you are trying to connect your device to. These features can both be found in the Settings icon of your iPhone™ or Android™.

You must enter your WIFI network and password correctly in the App. The password is case sensitive.

Make sure your smartphone’s screen is in direct contact with the light sensor (light) on the Red Light.

Note: The device will not connect to a network that requires secondary security such as a user name and password entered in Internet Explorer.

Q: How do I check to see if my WIFI is working on my phone?

A: In step 2 of 4 in the Budweiser Red Lights App (WIFI Settings), your network should automatically show up in the list if your phone’s WIFI is successfully connected to the desired network. You might still need to re-enter the network password, even if your phone is already connected to that network.

Q: Can I use a friend’s phone to connect my Budweiser Red Light to WIFI?

A: Yes you can. Just make sure that they have the Budweiser Red Lights App and are connected to the WiFi network that you wish to connect your light to. You should also make sure that you enter your email address in the App sign up, just in case you need to get support from us. Your email address is our way of uniquely identifying you and your Budweiser Red Light. Once your Red Light is successfully installed, you do not need to have your friend’s phone available unless you wish to update your cities or change your WiFi settings.

Q: I have taken my Budweiser Red Light to a friend’s place and now it's not working. What should I do?

A: If you are trying to connect your Budweiser Red Light to a new WIFI network, you will need to go through the set up process in the Budweiser Red Lights App in order to connect your device to the new WIFI network.

Make sure your phone is connected to the WIFI network you are trying to connect the device to.

Make sure you enter the right WIFI password when you are prompted in the app.

Note: The device will not connect to a network that requires both a user name and password.

Q: My WI-FI connection drops after goal alerts

A: This could mean it’s time to replace the batteries in your device. The strength of the batteries diminishes over time, so after a while they might not have the power to run the unit for more than one or two seconds at a time.

If you hear a clicking noise when you manually attempt to trigger your light, it is time to replace your batteries.

IMP Card

Q: What do the different colours in the light on the WiFi light sensor mean?

A: The light on the WiFi light sensor is coded to let you know what the light is doing.

If your WiFi light sensor has a flashing red light, you are not connected to a WIFI network. In this case you will not receive goal alerts and will need to connect your device to your WiFi network using the Budweiser Red Lights App.

If your WiFi light sensor is flashing red and orange, that means your device is trying to connect to a WiFi network. While this is happening you will not receive goal alerts.

If your WiFi light sensor has a flashing green light, your device is connected to WIFI. In this case you should be receiving goal alerts.

If your card or WiFi light sensor has a solid green light, your Red Light is running a firmware upgrade. In this case, do not turn your device off. Leave it for five minutes before attempting to reprogram your device by going through the set up.

If there is no indicator light on your WiFi light sensor, it may mean your device is in power saving mode. There does not need to be a green light on the WiFi light sensor for you to receive goal alerts but if you want to be sure you never miss a goal, turn the light off, leave for 30 seconds and power back on. If the light on your WiFi light sensor flashes red, yellow, and then green, your Budweiser Red Light should receive goal alerts.

App

Q: What do I search for in the App Store™ or the Google Play™ Store App?

A: The English app can be found by searching for ‘Budweiser Red Lights’ or for French search for ‘Lumières de but’

Q: Do I need to select one city, or can I select multiple cities?

A: You can select as many cities as you like from the list provided. If you sign up for all thirty cities, keep in mind that you will get ‘five minutes to game time’ warnings for all games you are subscribed to, if you have selected the five minute warnings option. You will also get a goal alert for every goal scored while your selected cities are playing.

Q: If I select multiple cities and both are playing at the same time will the Budweiser Red Light device go off for both cities?

A: Yes.

Q: How do I add or change cities after the initial setup?

A: You can do this by selecting the cities you wish to follow on the ‘Your Red Light’ screen on the App. Simply select the cities and press ‘Update’. If you do not see this screen in your App you will need to go through the set up process from the beginning using the Budweiser Red Lights App to add or change cities.

Batteries

Q: Can I replace my batteries?

A: Yes. Just take off the baseplate with a small Phillips screwdriver, take out the four D batteries, and replace them with new ones.

You might need to adjust the batteries to make sure the springs are centred on the negative end of the battery.

Please be careful when screwing the base plate back in to avoid pinching the wires or battery pack.

Q: How long will the batteries in the Budweiser Red Light last?

A: It depends on how active the device is during the season. If you are subscribed to all thirty cities, we expect your device to last a whole season. With a small number of cities selected, you should expect to get up to two seasons from your current batteries.

Red Light / Horn

Q: Is there a way to program the Budweiser Red Light to light up without sound, or to make sound without lighting up?

A: Yes. To get it to light up without sound just turn the volume on the light down to its minimum. You can test the volume by pushing the red test button on the back of the device.

Unfortunately you can’t have it make sound without lighting up.

Q: I have pushed the test button but it’s not making a sound. What do I do next?

A: Check the volume control position. You can test the volume by pushing the red test button on the back. If your volume is full and you are still not getting sound, please contact the Budweiser Red Light Help Desk at 1-855-BUD-RED1.

Q: Do I need to have my Budweiser Red Light turned on all the time?

A: No, you can turn your device off at any time.

Note: Your Budweiser Red Light needs to be on if you want to receive ‘five minutes to game time’ warnings and goal alerts. You can check that your device is on by pushing the red test button on the back.

If you do turn it off, then back on, the Budweiser Red Lights App will remember your WIFI network and will reconnect automatically.

Q: The horn and light on the device are not working, how do I fix this?

A: Check to see if the light on the WiFi light sensor is flashing green to make sure your device hasn’t gone to sleep.

If the WiFi light sensor isn’t flashing, then power the Budweiser Red Light off. Wait for 30 seconds and then turn the light on again. You must sync your WiFi light sensor while it is flashing in order to successfully sync your Red Light to your WiFi network. If you are still having difficulty, you can contact the Budweiser Red Light Help Desk at 1-855-BUD-RED1.

Mobile Devices

Q: Is an iOS™ or Android™ operating system necessary to configure the WIFI?

A: Yes, these are the only operating systems that are compatible.

*The Budweiser Red Lights App may not work on some Android™ devices due to handset limitations, operating system and other software on your phone. For further information, contact us here.

Q: Why is my WIFI connection failing with my Android mobile device?

A: Your Android device should be running Android v2.3 or higher. You might also want to reboot your Android device before attempting connection.

Q: Why do I have WIFI connection issues with my Android™ device but not with my iOS™ device?

A: iOS devices prioritize stable frame rate which makes WIFI connection very reliable.

Android vendors vary on how important they consider consistent frame rate to be, therefore WIFI connections with behave differently with different Android devices.

Q: Will the Budweiser Red Light increase any charges on my phone or internet bills?

A: It shouldn’t, but we suggest you check with your service provider to understand what your plan covers.